Effective Date: April 28, 2025

Traveloup (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile and web platform (the “App”)—serving both Customers and Tour Companies in Pakistan. By accessing or using the App, you consent to the practices described herein.

1. Information We Collect

1.1 Information You Provide

• Account Registration: Name, email address, phone number, date of birth (for Customers); business name, registration documents, tax ID, bank details (for Tour Companies).
• Identity Verification: Government-issued ID numbers, photographs, proof of address.
• Booking Details: Tour selection, number of participants, special requests, payment information.
• Communications: Messages exchanged via our in-App chat, support tickets, and feedback.

1.2 Information Collected Automatically

• Usage Data: IP address, device type, operating system, browser type, pages viewed, time stamps.
• Location Data: Approximate geolocation inferred from IP or device settings (with your permission).
• Cookies & Tracking: Cookies, web beacons, and analytics tools to understand App performance and improve user experience.

2. How We Use Your Information

• Provide & Improve Services: Process bookings, manage accounts, deliver customer support, and personalize content.
• Financial Transactions: Verify payments, process refunds, and remit commissions.
• Communication: Send confirmations, updates, marketing (with opt-in), and security notifications.
• Safety & Compliance: Monitor in-App chats to detect policy violations, prevent fraud, and comply with legal obligations.
• Analytics & Research: Analyze usage patterns, optimize features, and conduct market research.

3. Disclosure of Your Information

3.1 Service Providers & Partners

• We may share personal data with third parties who perform services on our behalf, such as payment processors, hosting providers, and analytics vendors—strictly under confidentiality agreements.

3.2 Tour Companies

• Share Customer contact and booking details with Tour Companies to facilitate tours.
• Share aggregated Customer feedback and ratings with Tour Companies for quality improvement.

3.3 Legal Obligations

• We may disclose data if required by law, court order, or to respond to a government request, or to protect our rights and safety.

3.4 Business Transfers

• In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the new owner—subject to this policy.

4. Cookies & Tracking Technologies

• We use cookies and similar technologies to:
• Remember your preferences and login sessions.
• Measure Ad performance and tailor marketing.
• Analyze traffic patterns and detect issues.
• You can control cookies settings via your browser or device settings, but disabling cookies may affect App functionality.

5. Data Security

We implement technical and organizational measures—encryption, access controls, and secure servers—to protect your data from unauthorized access, alteration, or disclosure. However, no system is entirely invulnerable; use secure practices when sharing sensitive information.

6. Data Retention

We retain personal data only as long as necessary to fulfill purposes outlined in this policy or to comply with legal obligations. Booking and financial records are retained for a minimum of seven years for accounting and tax compliance.

7. Your Rights & Choices

Depending on applicable law, you may have the right to:

• Access or Correct: Request copies of your data or update inaccuracies.
• Delete: Ask for deletion of your personal data, subject to retention requirements.
• Object or Restrict: Opt-out of marketing communications or request limits on processing.
• Portability: Receive your data in a structured format.

To exercise these rights, contact us at privacy@traveloup.com. We will respond within 30 days.

8. International Transfers

Your data may be processed in Pakistan or in countries where our service providers operate. We ensure appropriate safeguards—such as standard contractual clauses—to protect data in cross-border transfers.

9. Changes to This Policy

We may update this Privacy Policy—at least 30 days’ notice via email or App notification. Your continued use signifies acceptance of changes.

10. Contact Information

If you have questions, complaints, or requests regarding this policy, please contact:

Email: traveloup.pk@gmail.com

Phone: +92-323-6688267

Address: Traveloup, 216, B-Block, GM Abad, Faisalabad, Pakistan